How do I pick the pin I want?
Pledge for the number of pins that you want– you’ll be able to choose your preferred pins while filling out the survey at the end of the project.
Last updated: March 09, 2024 17:50
What do I do if I want to add more items after I already pledged?
You will be able to add more items onto your pledge at the end of the campaign while filling out your survey.
Last updated: March 09, 2024 17:51
What risks are there in this project?
- We may not get every design unlocked.
- There may be production delays due to holidays or illnesses. The project may take longer than initially anticipated.
- There may be a high number of defective items. If this happens, I will have to communicate with the factory to rectify the situation and get replacement items.
- Once the packages are dropped off at the post office, it’s up to them to get it to you! There’s a slight chance they may lose or damage your package during the process. If this happens, reach out to your post office and/or myself.
- There may be slight differences in the final products compared to their original design.
- Other situations may come up, so bear with me as we try to figure it out. Thanks!
Last updated: March 09, 2024 18:02
I'm in the UK/EU-- why can't I pledge?
You can! But you can’t through Backerkit. I have an Etsy page set up for you to pledge since Etsy will take care of calculating any fees properly.
You can pledge here: https://www.etsy.com/listing/1043011241/eu-uk-backers-only-creatures-cryptids?ref=listings_manager_grid
Last updated: March 09, 2024 18:20
What is the estimated timeline of the project?
◆ March: Backerkit Campaign goes live ◆ April: Backerkit Campaign ends and cards are processed ◆ April-May: Surveys are completed (that’s where you pick your pins!) ◆ May-June: Production period ◆ July: you receive your items! ( I’ll notify you if any delays are expected to occur. )
This is my best estimate at this time! If we’re lucky, everything will be completed sooner. However, there is a chance it may take longer if there are any issues getting payments, surveys filled out, productions errors, myself or factory workers getting sick, and/or shipment issues.
Last updated: March 24, 2024 18:43
How do I find out what projects I’ve pledged to?
Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to
Last updated: March 27, 2024 13:55
How do I get free pins during Pintopia 2024?
Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024
Last updated: March 27, 2024 13:55
What do FREE Pintopia 2024 Pins look like?
Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like
Last updated: March 27, 2024 13:55
When will I get my reward?
◆ March: Backerkit Campaign goes live ◆ April: Backerkit Campaign ends and cards are processed ◆ May: Surveys are completed (that’s where you pick your pins!) ◆ May-June: Production period ◆ July: you receive your items! ( I’ll notify you if any delays are expected to occur. )
This is my best estimate at this time! If we’re lucky, everything will be completed sooner. However, there is a chance it may take longer if there are any issues getting payments, surveys filled out, productions errors, myself or factory workers getting sick, and/or shipment issues.
Last updated: May 04, 2024 13:20
What if there are issues with shipping?
“My item didn’t arrive.” I suggest you check with your local post office to check the status of the delivery. The post office can sometimes be late on updating the shipping status.
“My items arrived damaged.” We will have to work with the post office to try to get a refund on the shipping of that item. Contact me at [email protected] to give me more details about your situation.
Last updated: May 04, 2024 13:23
Can I get a refund?
If your item(s) have not shipped yet, I can fully refund your order. If your items have shipped, I can refund you once the items have been returned.
Last updated: May 04, 2024 13:24
Current Estimated Shipping Date: July 2024
This is an estimate of when items will start shipping out.
Last Updated At: 05/04/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
I understand that the items I have pledged for are in production and will not ship immediately. The items are expected to start shipping out in July, but this timeline may change due to production. Thank you for your support. <3
If you have any questions, please reach out to: [email protected]